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| Topics |
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| Starting
the Tool |
Once
the tool has been installed it is added to your StartUp
Items. If the tool is running, the application's system
tray icon will be present in the system tray. To open
the CM-e-Lect™ tool click on the icon in the system
tray. You can also use the desktop shortcut icon which
will start the application and open it.
If
the CM-e-Lect™ tray icon is not running you can
start the application from the Windows Start button:
Start
Button -> Programs -> Appwares -> CM-e-Lect
-> Launch.
On your first start you will be asked to log in. After
a successful login you will see this screen and the
application will restart after a few seconds.
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| Closing
the Tool |
Click
on the Close button located on the top right side of
the tool. The tool will close but will continue to check
for new content through the system tray icon. If the
icon is missing from the system tray you can start the
tool again.
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| Delivery
Channel Views |
| There
are 3 channels to which data is delivered; Alerts, Links
and Content. When you click on one of the channel buttons
the corresponding channel view will appear. When you receive
new content the tool will automatically open in the channel
view for the content.
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This
view alerts you of news about the CM-e-Lect™
tool. For example, you will receive a Quick Overview
of the tool soon after installation. |
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This
view gives you useful links that will help you in
using the CM-e-Lect™ tool. |
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This
view lets you know when CM-e-Lect™ Programs
are available to you (screenshot).
It
also gives you access to the available segments
of the current program at any time.
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Top |
| Delivery
Channel Buttons |
The
buttons on the tool are your access to information views.
There are 3 categories: Alerts, Links and Content.
Note
that each button has a different highlight color.
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| System
Tray |
The
CM-e-Lect™ icon in the system tray checks for
new content; to open the CM-e-Lect™ tool left-click
on the system tray icon. The system tray icon blinks
to notify you of new content deliveries.You will also
hear a sound.
Right-click
on the CM-e-Lect™ icon to access a list of options
shown above.
Show
Tool
or
Hide Tool |
If the application is in the open state, Hide Tool
will appear; click on Hide to close the tool. If
the application is closed, Show Tool will appear;
click on Show to open the application.
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| Settings |
Opens
the tool and shows the settings.
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| Help |
Accesses
an built-in Help.
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| About |
Lists
information about the tool.
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| Exit |
This
exits the tool completely, preventing it from checking
for new deliveries (select Hide Tool instead to
keep the functionality of the tool running). |
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| Content
Window |
| If
you manually click on the content button, an overview
of the current programs segments is shown. Each program
consists of an introduction, up to four segments and a
conclusion. The buttons give you access to the program
content.
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| Software
Updates |
| Software
updates are available on our update
page.
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| Frequently
Asked Questions |
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| Does
this application work on a Mac? |
| Sorry
not at this time. Future programs are in the works for Mac
users. Top |
| How
often does the application check for updates? |
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CM-e-Lect™
checks for updates every 15 minutes.
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| How
does the application behave when I do not have an internet
connection? |
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The
Application will present all information as it was when
it was last connected, and will look for new information
as soon as a connection is made.
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| What
happens if CM-e-Lect™ indicates a download in progress
and I need to shutdown? |
It
is safe to turn off the computer anytime while downloading.
The download will continue from the point at which the
computer was shutdown the next time it is started and
connected to the internet.
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| The
content inside the tool does not show up properly? |
This
can happen when your browser is set to use font enlarging
to make smaller fonts visible. The potential drawback
- if you change from the default font size, you may interfere
with part of the CM-e-Lect™ content layout - text
may break at the wrong spot or mis-align, or parts of
the page might be outside the CM-e-Lect™ screen
(i.e. the Submit button on the login screen). Moving back
to the default font size will fix these problems.
Start by opening an IE browser window. Then select the
IE menu option "View" --> "Text Size"
and choose the "Medium" or "Default"
setting.
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| I
have the tool on my desktop but I can't log in! |
You might see this login error:
You
likely have an incorrect password. Make sure you use the
login and password given to you and remember characters
are case sensitive. If you have forgot your password click
here and your password will be emailed to you.
Top |
| I
seem to have forgotten where to open my tool to access my
content. |
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| How
do I know my tool is receiving course material? |
As
long as the CM-e-Lect™ tray icon is in the system
tray and you have a connection to the internet the tool
is checking for new deliveries.
You need to be online for this to occur. Once content
has been received the tool will open and notify you. You
can also click on the content button to see the progress
in the content view.
If
you have received the welcome alert you are receiving
course material whenever you are online.
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| Do
I need to be online to work with the program? |
| No.
Once you have your course material in your content area
you can work at your leisure while offline.
You will need to have an internet connection for the online
Program Evaluation in the Conclusion section
when you request your CME credit.
Top |
| My
tool seems to be stuck when I click on different areas nothing
happens. |
The
browser on your computer may have hung up. To reset the
tool click on the reset button located on the top of your
tool.
Reset
Button: 
Alternatively
you can double-click the desktop icon at any time to restart
the application.
Top |
| How
do I print the notes for the presentation so I can follow
along with the audio presentation? |
Next
to the "Presentation" button, select "View
Slides with Text". Click on "Presentation"
to view slides in HTML format. Although the print button
on the function bar will work, we recommend right-clicking
on the content and selecting print from the drop down
menu.
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| Each
time I attempt to log in, an error message says: "You
must be online" even when I am online. How do I correct
the problem? |
Before
trying anything else, please verify that you used the
correct login. Attempt to access CM-e-Lect by restarting
the tool (double click desktop icon) and type in your
exact username and password.
You can also verify that you can access the CM-e-Lect
registration servers from your computer by navigating
to the following URL using Internet Explorer and logging
in to edit your registration information:
Click
Here
The
CM-e-Lect Application uses the Internet-Proxy server that
is configured in Internet Explorer. If this is not set
up correctly and you are normally using a different Browser,
the system might not be able to connect to the CM-e-Lect
registration server. Please refer to the following link
for more information:
Click
Here
If
all these steps fail, you might need to use CM-e-Lect
on a different computer. You can always download CM-e-Lect
again from the website link:
Click
Here
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| How
do I work through multiple programs? |
To work through multiple
programs you must start by downloading and completing
Program 1. Once that is completed you must submit your
evaluation or you will not receive credit. You will recieve
a tool alert when the next program is available. You will
be prompted with "I am done with the previous program"
or "I am not done with the previous program".
If you have completed the previous program, select "I
am done with the previous program". This will start
the next program and will delete any files associated
with the previous program.
To reset your tool or restart
a specific program: Click
Here
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| I
don't hear anything. How do I receive sound? |
To
hear sound you will need the following hardware and software
setup on your PC:
(1) Audio card installed and operational.
As an indication that this is the case, you will find
a small speaker icon in the taskbar tray on the lower
left.
(2) Volume turned up. Double click the
taskbar tray speaker icon to get the full volume control
panel. Make sure both "Volume Control" and "Wave"
are turned up.
(3) Speaker or headphones connected to sound card.
Maybe check your wiring.
(4) Latest Macromedia Flash plugin. You
can download and update your Flash plug-in: Click
Here
(5) You can also verify audio capabilities
of your PC with other applications such as Windows Media
Player or an MP3 audio player.
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| I
downloaded your program but when I attempted to use it I
got the following error message:"Imp.exe - unable to
locate DLL" |
| Firewalls
and network configuration should not be an issue in this
case. The system seems to be missing the file RASAPI32.DLL.
RASAPI32.DLL
is a Microsoft file which is included in its later releases
of its Windows operating systems when Remote Access Service
(RAS) is installed. By default on most Windows installation,
RAS is automatically installed. However, some installation
of Windows with just high speed Internet Access (Cable,
DSL, T1, etc), RAS is not installed.
You
should ask your system administrator to install RAS for
you.
Windows
NT 4.0 Instructions to Install RAS
Step
1
Go into Control Panel by double clicking on My Computer.
Then double click on 'Network'. Now click on the tab that
says 'Services'.
Step 2
Look for an item called 'Remote Access Service'. If you
have this item, you have RAS and it should work. If not,
continue to Step 3.
Step 3
Click 'Add' and then click on 'Select Network Service'
screen. Select the item called 'Remote Access Service'
then click OK. It will prompt you for you NT 4.0 CD. After
the files are copied, it will ask you what modem you wish
to use with 'Remote Access Service' - this can be canceled.
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| I
have downloaded the program, however Segment 1 seems to
be stuck. What should I do? |
| (1)
Ensure that you are online by opening Internet Explorer
and try to navigate to www.cm-e-lect.com.
Double click the CM-e-Lect desktop icon to restart the tool.
If you keep the tool open you should see the download progress
above the tabs.
(2) You might need to restart your computer.
Firewall software can interfere with the CM-e-Lect application
- maybe disable it temporarily if you run firewall software.
(3) Since you did recieve the Introduction,
the download works. Maybe consider re-installing the application.
Simply download and run the installer again. Click
Here
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| When
CME-e-Lect is on (on the system tray) the Wave audio is
off, hence I cannot listen to the presentation. I had to
close CME-e-Lect to hear the presentation and at the end
reconnect to do the post-test. |
| The
CM-e-Lect application engine uses Microsoft DirectX technology
for graphics rendering and audio playback.
The issues that you experience - "CM-e-Lect
blocks .WAV audio playback when running" - should
be resolved when you update your system with the latest
version of DirectX.
To download the latest version of direct,
please follow this link:
Click
Here
Select the "DirectX Runtime"
link to get do the download section. You might need to
reboot your computer during this installation.
If this step does not resolve your issue,
you might have an old audio driver installed. You would
need to contact the manufacturer of your sound card or
PC/laptop to receive updated system drivers for your hardware.
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| I
am receiving error messages and the page will not load. |
| You
are experiencing an issue with the Internet Explorer(IE)
browser based user interface of CM-e-Lect™.
You should be able to access the CME content
without problems following these steps:
-
close all Internet Explorer windows
-
restart CM-e-Lect™
by double-clicking the desktop icon
-
once CM-e-Lect™
appears, click on the "Content" tab to access
programs
Alternatively you can reboot your computer
and open
CM-e-Lect™
from the system tray icon in the lower right.
You need Javascript support enabled in
your browser for
CM-e-Lect™
to work. You might also want to turn off any 3rd party
"popup blocker" software while you use CM-e-Lect,
as these programs can interfere with the browser-based
user interface and content display of CM-e-Lect™.
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| I
have listened to the intro to program 2 (Q&A) but it
won't let me go to the second segment (program). I tried
listening to the intro again but it still wouldn't let me
go on. I can't do program 3 until I do this so I'm stuck. |
For
a quick reference, Program 2 (and all following programs)
have three parts to them: Introduction, Segment 1 and Conclusion.
- To
exit the Introduction: click the "Exit Introduction"
button on the right at any time. You now have access
to Segment 1.
- To
exit Segment 1, complete the "Post-Test" and
click the "Post Program Window" button on
the "Thank You" page. You now have access
to the Conclusion.
- To
exit the Conclusion: click the "Exit Conclusion"
button on the right at any time. Be sure to submit your
Program Evaluation to get CME credit.
Your technical difficulties might be
caused by an issue with a CM-e-Lect utility that is used
to capture user input from the content pages. This utility
program is invisible to the user and automatically started
when CM-e-Lect becomes active.
Please try the following to restart CM-e-Lect and get
access to Segment 1 of the current program:
- Double
click the CM-e-Lect decktop icon. The Application willrestart.
Select the "Content" tab. Select "Introduction".
Select "Exit Introduction".
If this does not work, please consider restarting your
PC.
- Restart
your PC. Open CM-e-Lect by clicking on the system tray
icon. Select the "Content" tab. Select "Introduction".
Select "Exit Introduction".
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|
The tool reports that it is offline even when I am online.
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Try to override the online/offline detection of CM-e-Lect
using these steps:
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Locate the CM-e-Lect desktop icon. Open its settings
dialog by right clicking on the icon and selecting "Properties"
from the drop-down menu.
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In the dialog, locate the line labeled "Target". Click
once in the entry line. Use the Left-Arrow cursor key
to find the location where it reads
-cmdvar desktop
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Add the following text after the word "desktop":
-alwaysconnected
This parameter needs to have a space character before
and after itself.
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Click on "OK" to close the dialog and save your changes.
Now, restart CM-e-Lect with this special setting by
double-clicking on the desktop icon.
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Have
questions? Want to contact us?
Simply choose the subject below and click
the button to write your e-mail. |
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| CM-e-Lect™
is powered by AppWares technology
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